Thank you for shopping at KatzGlutenFree.com, where we strive to offer excellent customer service and simple policies that won’t add stress to your life. Our entire team is dedicated to ensuring overall customer happiness, which starts with fulfilling orders as quickly as possible. Below is some information to consider when placing your Katz Gluten Free order.
We do our best to get orders shipped the same or within one business day from when the order is placed. However, to ensure best taste and freshness, we do not ship at the end of the week as to avoid products from being in transit over the weekend.
- Orders from zone 1 are being shipped Monday - Thursday
- Orders from zones 2, 3 and, 4 are being shipped Monday - Wednesday
- We do not ship any orders on Friday, Saturday, and Sunday.
- Overnight shipping is available Monday – Thursday 4 PM EST for all zones
Our shipping cutoff time is 4 pm EST. So, any order placed after 4 pm will shipped out the following business day. If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times.
Get familiar with our zone map and know when to expect your order to be shipped.
You may expect your order to arrive within three business days after shipping.
To preserve the freshness of products during the summer months, you may expect your order to arrive within two business days after shipping.
Katz Gluten Free ships items via FedEx. While we do our best to get orders delivered quickly, we cannot account for any delays FedEx may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.
Shortly after your order has been processed, a tracking number will be sent via email with a link to track the package on our website.
It is the customer's responsibility to be available to receive the package(s) at the first delivery attempt.
* To preserve the freshness of products during the summer months, all orders to addresses in zones 3 & 4 are shipped via FedEx 2 Day®. A surcharge applies, this fee is waived during the cooler months.