DURING THE WARMER MONTHS EXPEDITED SHIPPING IS NECESSARY FOR CUSTOMERS WHO LIVE IN 3-DAY OR GREATER ZONE'S AND THERE WILL BE A $5 ADDITIONAL SURCHARGE ASSESSED.
This additional fee will only be during the summer months. To ensure product freshness we need to ship everything within 2-day's during the summer which is a significant cost that we primarily absorb even with the surcharge, and once the cooler weather arrives we can remove the surcharge.
There is Free Shipping for all orders over $50, for all order under $50 we offer low rates.
For faster shipping, you may choose to ship your package to an office of business location and enter your business name in the company field on the checkout page, and you will have and Estimated arrival time of 2 days instead of 3 days.
Our products leave our facility frozen, and we make our best effort to get the products to our customers as timely as we can.
We ship from Monroe, NY 10950. At this time we ship throughout the US only (products are available in Canada and UK, contact us for locations).
In order to avoid products being held over the weekend in transit, we only ship Monday, Tuesday and Wednesday, [When we do ship 3 day Zones Ground or UPS 3-Day Select we will not ship them on Wednesday only on Monday or Tuesday] orders placed until 2:00 PM ET will be shipped same day or latest the following day (With exception on sample packs depending on availability due to the overwhelming response). Any destination in our UPS Ground 1 or 2 day Zone can be shipped UPS Ground and depending on the distance will be delivered between 1 to 2 business days. Any destination Beyond our 2 day zone can only be shipped 2nd day or overnight. Please see our map below for reference.
(PLEASE NOTE when weather allows we also offer UPS 3-Day Select that is cheaper than 2nd Day or overnight however UPS 3-Day Select only ships Monday and Tuesday.)
All orders are final we cant accept any returns.