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Shavuot Holiday Closing - We will be closed June 11th through June 13thSee Schedule

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Katz Gluten Free Store Policies

Thank you for shopping at katzglutenfree.com! We want to ensure your shopping experience is a piece of cake! Please take a moment to review our store policies below.

Return/Claim Policy

We're committed to your satisfaction, and we bake with love. However, due to the nature of our food products, all sales are final. and we're unable to accept returns. Please check the products upon arrival. If you encounter any issues such as damaged or spoiled goods, please reach out to our customer service team within 48 hours of the first delivery attempt. You can contact us via email at info@katzglutenfree.com, live chat at www.katzglutenfree.com, or by phone at 1-888-431-5289.

To assist us in resolving the issue, we will need:

  • order number
  • pictures of the product/product packaging
  • the best-by dates on the food product

Please refrain from discarding the products before contacting us, as we may require additional information for claim approval. Claims are not accepted for goods damaged/spoiled after 48 hours of delivery. Once your claim is approved, we'll process the credits within 3 business days.

Allergen Return Policy

Your safety is our main ingredient! Our products are baked in our 100% Certified Gluten, Dairy, and Nut-Free (Tree Nuts & Peanuts) facility in the United States. While we take extensive measures to ensure allergen control, please note that our facility processes products containing other allergens such as eggs, corn, potato, and soy. We diligently follow strict cleaning and sanitizing protocols and practice (allergen) ingredient segregation to prevent cross-contamination. We provide detailed ingredient and nutritional information on our website product pagesIt is the customers responsibility to check the ingredients before placing an order. As such, claims will not generally be accepted for allergen-related issues for any order placed on our website or by phone.

(Note: Dairy is a separate allergen from eggs and is labeled accordingly per FDA guidelines.)


Cancellation/Edit Order Policy

If you need to cancel, change, or edit your order, you are can do so within 1 hour of placing your order. You can cancel/edit directly after checkout on the confirmation page. Alternatively, you can simply click on the "View your order" button in your order confirmation email to proceed. We are unable to process any changes after this 1 hour window.

Discount Code Policy 

We're all about spreading the joy of savings like sprinkles on a cupcake! To ensure everyone gets a taste, please keep these guidelines in mind:

  • Our discount codes are valid only for dates stated on our Specials page. 
  • We're unable to retroactively apply discounts or extend discounts.
  • Discounts can not be combined. One discount per order only. 
  • Discounts are only while supplies last. No rainchecks or carry forwards - it's first-come, first-served!

Duties, Taxes, Fees

All Canadian duties, taxes, and fees will be collected at checkout. 

Short Ship Policy

While we strive to fulfill every order to perfection, sometimes certain items may be unavailable at the time of processing. If your order is missing items (short-shipped) because some items were unavailable at the time your order was processed, we do not backorder. Please know, we process your payment upon ordering, which means that we will refund you if any short-shipped items affect your order. If your order is affected, you will receive an email notification.

If you are missing items in your order and have not been notified, please contact customer service within 48 hours of receiving your order.

Rest assured, if your order qualified for Free Shipping and is impacted by the short-shipped items, you will still receive Free shipping on that order. In case you want to re-order the missing items, just make sure your total meets the minimum requirement for Free Shipping.

 

Shipping Policy

We ship all orders and items using FedEx. Please note that we are unable to ship to PO box or APO box addresses. Entering PO Box or APO box may result in cancellation or delay in order processing.

 

Regular Shipping Rates (Non-Summer)

Order Total

Standard Shipping

Overnight Shipping

$0 - $49.99

$7.99

$15.00

$50 - $74.99

Free

$15.00

$75+

Free Free

Note: Alaska and Hawaii do not qualify for free shipping at this time. Shipping Rates will be calculated at checkout. 

Canadian shipping rates will be calculated at checkout for under $270 CAD. Orders over $270+ CAD will qualify for Free Expedited Shipping.

Note: Order total is identified as the amount after all discounts are applied. Gift cards are not included in shipping total.

 

Summer and Fall Shipping Rates (Starts mid June ends November):

In the warmer months we offer updated shipping services and reduced overnight shipping pricing to ensure order don't get spoiled while in transit. 

Order Amount 

Overnight Shipping 

$0 - $49.99 

$12.99  

$50 - $74.99 

$3.99 

$75 + 

Free 

Regular store policies remain unchanged during the summer shipping schedule. Standard Shipping is not available during the summer months.

Note: Alaska and Hawaii do not qualify for free shipping at this time. Shipping Rates will be calculated at checkout. 

Canadian shipping rates will be calculated at checkout for under $270 CAD. Orders over $270+ CAD will qualify for Free Expedited Shipping.

Note: Order total is identified as the amount after all discounts are applied. Gift cards are not included in shipping total.
 

Shipping / Handling Time

We do our best to get orders shipped the same or within 1-2 business days from when the order is placed. Order processing is dependent on order volume received and our ability to process on any given day.

To preserve taste and freshness, we do not ship at the end of the week as to avoid products from being in transit over the weekend. 

  • For Standard Shipping (FedEx 2-3 days transit time), if you order before Wednesday, 3:00 pm ET, we'll do our best to ship it the same week. Orders placed after that time will be processed on Monday.
  • For Overnight Shipping (FedEx 1 day transit time), place your order before Thursday, 3:00 pm ET and we'll do our best to ship it the same week. Otherwise, it will be processed on Monday. 

    Please know we cannot accommodate shipping holds for future delivery dates. Orders are processed and shipped in the order they are received.

    Please make sure to provide accurate delivery and billing addresses during checkout, as we cannot offer compensation for address errors. It is also important to be available to receive the package(s) at the first delivery attempt. We apologize that we cannot offer compensation for shipments that are refused at delivery.

     

    Our gluten-free pastries are shipped frozen and will thaw in-transit and arrive ready to eat. We don't include ice or cooler packs, as our products can be out of the freezer for several days, which we use for shipping purposes. If you prefer to enjoy them later, simply re-freeze and enjoy by the best by date on the box. This information is also provided with each order through a flyer insert in the shipping box and can be found under "Important Information" on the listing and checkout banner.


    Shipping Delay Policy

    While we do our best to get orders delivered quickly, we cannot account for any delays FedEx may have. If your order exceeds the shipping time selected and you have concerns, please contact our customer service team. It's important to note that a delay does not automatically deem the product spoiled.

    Upon receiving your order, please check the product and freeze it promptly. If you have any questions or need assistance, please reach out to our customer service team at info@katzglutenfree.com, through live chat, or during business hours by phone within 24 hours of delivery. Do not discard the order until you have spoken with a customer service agent.

    Checkout is closed while we observe Shavuot

    Save your cart

    Checkout will open in 0 11 45 . See Full Schedule.

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    Checkout is closed while we observe Shavuot and will reopen in 0 11 45 - See Full Schedule.