Refund policy

Return/Claim Policy

All sales are final. We do not/cannot accept returns on food products. Please check the products upon arrival. Claims for damaged/spoiled goods must be registered within 48 hours of first attempt at delivery with any of the following options: via email at info@katzglutenfree.com, via live chat at www.katzglutenfree.com, or via phone at 1-888-431-5289.

Please provide:

• order number
• pictures of the product/product packaging
• the best-by dates on the food product

Please do not discard the products before contacting customer service. Please know, additional information may be requested to approve claims.

Claims are not accepted for goods damaged/spoiled after 48 hours of delivery.

Credits for damaged/spoiled goods are processed within 3 business days of claim approval.

Allergen Return Policy

All of our products are manufactured in the United States, in our own 100% Certified Gluten, Dairy, Sesame and Nut-Free (Tree Nuts & Peanuts) facility. (Note: Dairy is a separate allergen from eggs and is labeled accordingly per FDA guidelines.)

Our facilities process products containing other allergens including but not limited to eggs, corn, potato, and soy.

To ensure the highest level of food safety, we have strict cleaning and sanitizing protocols in place and we practice (allergen) ingredient segregation.

Please know, all of our ingredients and nutritional facts are listed on our website product pages. It is the customers responsibility to check the ingredients prior to ordering. As such, claims will not generally be accepted for allergen-related issues for any order placed on our website or by phone.

Cancellation/Edit Order Policy

If you need to cancel, change, or edit your order, you are able to do so within 1 hours of placing your order. You can cancel/edit directly after checkout on the confirmation page. Alternatively, you can simply click on "View your order" button in your order confirmation email to proceed. We are unable to process any changes after this 2 hour window.

Discount Code Policy 

Discount codes are valid only for dates stated on the Specials page. Please know we can not retroactively apply discounts or extend discounts.  

Discounts can not be combined. One discount per order only.  

Discounts are only while supplies last, there are no rainchecks or carry forwards. 

Short Ship Policy

If your order is missing items (short-shipped) because some items were unavailable at the time your order was processed, we DO NOT backorder. Please know, we process your payment upon ordering, which means that we will refund you if any short-shipped items affect your order. If your order is affected, you will receive an email notification.

If you are missing items in your order and have not been notified, please contact customer service within 48 hours of receiving your order.

If your order qualified for Free Shipping and we could not fill the total order, you will still receive Free shipping on that order. If you need to re-order any items that were not shipped, you will need to order the minimum total to qualify for Free Shipping.

Shipping Delay Policy

While we do our best to get orders delivered quickly, we cannot account for any delays FedEx may have. If your order exceeds the shipping time selected and you have concerns, please contact our customer service team. A delay does not automatically deem the product spoiled.

Please check your product, freeze upon receipt, and contact our customer service team at info@katzglutenfree.com , via live chat or phone via business hours within 24 hours of delivery. DO NOT discard the order until speaking to a customer service agent.